PROCESS OUTSOURCING

In the modern business environment, the primary goal of every company is to achieve optimal operational efficiencywhile minimizing costs. This approach not only allows for the expansion of organizational activities but also ensures better financial management.

Outsourcing support and peripheral functions to dedicated external partners offers significant advantages beyond time and cost savings. It provides a company with greater flexibility, enabling continuous growth.

ECC's specialized Business Process Outsourcing (BPO) department focuses on delivering high-quality, tailored services for each client, effectively addressing any issues and empowering clients to focus on their core business development.

Benefits of Business Process Outsourcing Services

Time Savings

Focus on Core Activities: Outsourcing allows you to concentrate on critical business functions, maximizing the time currently spent on non-productive operations.

Confidentiality: Ensures the security and confidentiality of information and personal data.

Cost Savings

Resource Efficiency: Reduces human resource costs and leverages modern technology without requiring investment in new equipment.

Fixed Monthly Costs: Covers various unforeseen expenses, such as personnel selection, training costs, and compensation, through a predictable monthly fee.

Flexibility & Adaptability

Service Scalability: Adjust the volume of services to align with company restructuring needs.

Resource Allocation: Quickly adapt human resources to meet the company's demands while maintaining high-quality service standards.

Specialization

Expert Guidance: Our qualified and experienced professionals provide critical information to support informed decision-making.

Dedicated Support: Executives are available to offer the flexibility your business needs.

Experience & Knowledge

Market Insight: ECC consultants possess a clear understanding of market trends and dynamics, helping you seize opportunities as they arise.

Risk Mitigation: With over 20 years of experience, our BPO executives contribute significantly to risk avoidance and business growth.

OFFICE Management

Administrative Support

Regular Visits and Meetings: Ongoing interactions with Management, Accounting, and related departments.

Monthly Management Meetings: Participation in meetings involving all departments.

Effectiveness Control: Monitoring the efficiency of work, processes, and personnel in Accounting and related departments (invoicing, warehousing, purchasing, sales, production, etc.).

Productivity Monitoring: Evaluating work and working hours to ensure productivity.

Monthly Activity Updates: Reporting on activities, pending issues, non-compliance points, and areas for improvement.

Commercial Policies and Performance Monitoring

Pricing Policy Design: Developing pricing strategies, stock management, purchasing, and investment planning, as well as product costing.

Credit Policy Design: Formulating credit policies.

Consulting and Coaching: Providing consulting and coaching services to sales, purchasing, and production teams.